Train / Training
Training is how we deliver new knowledge skills and attitudes/mindsets to our learners, to enable them to return to the workplace with a desired permanent change in behaviour

Trainer
A professional tasked with creating, delivering and supporting training to learners and evaluating results

Train the trainer
Developing subject matter experts into confident, effective new trainers

Development
Building on existing knowledge, skills and attitudes/mindsets to enhance workplace behaviour, performance and results

Learning
Acquiring new knowledge, skills and attitudes/mindsets to inform and drive new behaviour

Performance
How a colleague behaves and delivers in the workplace

SME
A recognised abbreviation for Subject Matter Expert

Expert
A person with knowledge, skills and experience in a particular subject

Facilitation
Leading and enabling an audience of learners to reach their own conclusions

Coaching
Asking skilful questions that encourage a learner to identify their own goals, their current reality and the options available to them and to state what they will do to achieve those goals

Feedback
Both seeking and delivering honest, respectful and supportive responses that help a learner decide what to stop, start and continue doing

Presentation
Delivering a formal speech, report or training event to an audience, often using PowerPoint or similar tools

Public speaking
Talking to an audience of any size, whether in person or online

Workshop
An in-person or online gathering of learners with the shared aim to achieve stated objectives