I delivered this programme for a trio of SME Trainers at Gatwick airport in October 2025. The delegates have a wealth of experience between them and were there to refresh and review their professional practice and pick up some new knowledge, skills and mindsets to take back to the workplace.

They were asked

• To what extent were the course objectives achieved
• Comments on trainer’s knowledge, expertise, delivery style etc
• The most useful part of the workshop for them
• How they will use their new knowledge skills in mindsets and future
• Any further comments

Learner responses

“[Objectives] Achieved very comprehensively. Excellent discussion based around the objectives that enhanced the learning experience … [Trainer] Philippa is a very gifted trainer. Her knowledge, expertise and delivery style is second to none … [Most useful] Difficult to single out particular sections. This has been one of the best training courses I have ever been on … [I will] Try to incorporate as many elements as possible … [Comments] Thank you so much for delivering such a fantastic course I have thoroughly enjoyed the whole experience.”

Mark Blyton

Customer Training Instructor

Rolls Royce

“[Objectives] All covered thoroughly. A good variety of techniques used to ensure knowledge sticks … [Trainer] Excellent knowledge and delivery style. Good rapport with the group and a very pleasant learning environment … [Most useful] ADDIE training cycle … [I will] Review existing courses. Reflect on ADDIE cycle. More facilitation … [Comments] Excellent course, thankyou!”

James Roberts

Technical Inspector

Civil Aviation Authority

“[Objectives] Fully. I came to make sure I wasn’t in bad habits and to pick up new ideas and the course was extremely helpful in giving me lots to think about … [Trainer] Philippa has an excellent style of delivery and is clearly incredibly knowledgeable on the subject … [Most useful] Just generally absorbing new ideas throughout that give me different perspectives on what I do … [I will] Look to add learning contracts, be aware of ADDIE cycle and try to push feedback beyond level 2 … [Comments] Overall I feel it was incredibly beneficial and well presented.”

Chris Robertson

Instructor

Micro Nav