Most important things learned from this session?

Vernissage
Mix it up
Think about the audience and get them to articulate what they expect from the session
To ask questions
How to set the scene
The course contract
Getting people up and participating
Interesting assertiveness tips
Be patient
Get people to move around
Get people to think for themselves
Remaining neutral has its benefits
Handling difficult customers

What do you plan to apply back at work?

Get presenters to think more about their given subjects, and the best way to deliver these
A different approach – get the suggestions etc from the audience as much as possible
More use of flipcharts, use of more questions
More interactive approach to training seminars
Move away from that powerpoint
As much as possible!

Comments about the course?

Really good trainer
Lots of really good tips / examples / visual aids.
Thank you!
Very useful
Very useful toolkit for the future

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