“Since the training, there have been some really good examples! There are different dynamics, they are now more comfortable giving feedback as well as receiving it …

They are talking about how feedback is changing in their team … definitely more talk about it and how and when we could give feedback, including where something positive happens … the training has helped to promote that …

They enjoyed it, were really complimentary about it … you can see where it made a difference. Really positive about it.”

Mike, Head of Intelligence Team, The Pensions Regulator

“There has been a discernible difference in the way feedback is used. It has moved away from just being a process.

There is more of a desire to receive the correct type of feedback now since the training.

I think the training has reinforced that feedback is a positive thing and helps us all improve.

Team members are engaged in this process and have had positive comments around the training and how it can be implemented.”

Carol, Management Principal, The Pensions Regulator

“I enjoyed this and learned even from the approach that you adopted – the tiered ‘gold/silver/bronze’ approach…

I think your experience really did come through and this is why it was shared more widely …

I felt that we are on safer ground than we were previously before you arrived and delivered the training …

Part of this success was bringing everyone on the journey … really embraced fully adopting a ‘coaching culture’… has elevated coaching to a frequent topic of conversation and one which we all now have a vested interest in! …

I also feel confident from the specific T/T/T session on Coaching & Feedback, to now deliver this where required… change in behaviour here I would say; directly as a result of your influence!”

John, Development Team, The Pensions Regulator