Respect

Kindness, consideration and inclusivity for all

Asking the questions you need to help you think

Listening to your needs

Honesty

I’ll say what I see

I’ll tell you what you need to hear

Clarity

Clear, simple Plain English in all my speaking, writing and training

Consistency and reliability

I’ll do what I say I’ll do

You’ll always speak with, meet with and work with me – no substitutes

Development mindset

My first duty is to be a learner – I’ll never stop learning myself

I develop, support and help others become the best they can be

I look forward to working with you.

Solution: I created a bespoke year long Trainer Development programme, including:

Weekly seminars focussing on one TtT topic a week, with discussions and tasks

Action learning sets

Feedback skills development programme

Coaching skills development programme

Guidance on creating a new Quality Assurance Scorecard for their coaches

And lots more.

It was a pleasure to get to know and work with the team, to leave them with new knowledge, skills and mindsets – and take some brilliant feedback away at the close of the contract.